Return PolicyMerchandise Return
If you are making a return, please phone (we will not accept faxes or e-mails) with complete details and reason for the return. After being approved, you will receive a return authorization (RA) number and will also be issued a return address. After receiving the RA number, ship the package to CASINOKART in the original package and in the original condition. The customer is responsible for original and return-shipping costs, unless the item delivered to the customer is damaged. If the item shipped free, however, the customer will be charged for original shipping costs for any of those items that are returned.Any return or exchange must be notified to and authorized by the sales representative, by phone only, within 14 days of delivery. No returns will be accepted without an RA number and authorization by the Casinokart’s sales person. The product(s) will not be accepted for return if the product has been used. After 14 days, no returns will be accepted. Please Note: There are NO returns on special order items.
Shipping Damages For Items Arriving Via Freight DeliveryThe products must be shipped back to us in new, re-saleable condition, and in the original packaging. If you have painted or altered the parts in any way, they will not be accepted or credited. We reserve the right to reject all returns on non-defective products and all returns are handled on a case-by-case basis. If the item shows up damaged, it must be signed for as “damaged” upon delivery, or it is not going to be eligible for exchange. Because some products may be damaged during transit, it is advised that you inspect all packages immediately in the presence of the delivery person. Do not sign the delivery receipt until all of the packages have been inspected and pass that inspection. If your package has been damaged, sign the delivery slip “damaged” and have the delivery person sign it as verification. Keep all the boxes and other packaging materials as they may be subject to inspection by the carrier. Please call Casinokart within 48 hours to file a claim request. Failure to comply with this policy may result in the damage claim being denied.
Damaged ShipmentsIf your shipped order shows up with obvious damage, you can refuse to accept it and the shipping company will return the item(s) to Casinokart.Upon receiving the damaged order,Casinokart will ship a replacement order at no cost to you.
GuaranteeCasinokart has a 14 day guarantee that covers every retail item we sell. If you are unsatisfied with your purchase, it can be returned within 14 days of receipt. After the 14 day period, contact Casinokart to get warranty contract information about additional manufacturer coverage.Refused Shipments
If you refuse delivery of your item, you will be required to pay the original shipping charges, the return freight charges and a 25% restocking fee (35% on special orders). Before any future orders will be shipped to you, these charges mustbe paid in full.